The primary goal of this firm is client satisfaction. We achieve this by providing our clients with prompt, professional legal services that are fairly priced. We maintain a client base that spans generations. The following is a sampling of the extra steps we take — toward client satisfaction — and away from the traditional distance between attorney and client :
Focus on and regularly update our client communications.
Return all phone calls in minimum time.
Offer firm-wide consistency in correspondence and billing transactions.
Correspond daily via e-mail.
Renovate and decorate offices to accommodate clients, making visits comfortable and relaxing.
To serve our clients with diligence, courtesy, and good judgment.
To encourage professional growth and quality of life for our employees.
To seek the common good through community leadership and the spirit of public service.
Our team of talented and friendly employees offers the additional benefits of expertise and exceptional client service. Each member of the firm demonstrates a personal interest in the satisfaction of each client, with a continuous eye on quality control. Our theme of “Helping People” is integrated into everything we do. Clients enjoy the unique advantage of well-informed paralegal and administrative staff members who are knowledgeable about client matters and always available to help.
Employee turnover is extremely low at Marden, Dubord, Bernier & Stevens. Some of our loyal employees have been with us for over 20 years. Clients appreciate the added value of administrative personnel who know them by name and personal interests. Because our capable and personable staff serves people in a relaxed professional atmosphere, we see generations of family members over the years.
The Matter of Courtesy
The dominant response from our client surveys reflects that clients feel our expertise, education, and experience is exceeded only by our courtesy and honesty. We uphold these principals in everything we do.
The Responsive Firm
Clients at Marden, Dubord, Bernier & Stevens know that their phone calls and inquires are important to us. With a constantly renewed focus on maintaining outstanding client relationships, we focus on returning all phone calls in a timely manner.
Time management techniques are discussed and instituted at many levels within the infrastructure of our firm. We feel this gives us the edge on the many law firms whose Partners and Personnel may neglect to follow up on client questions and concerns. This is one of the examples of why HELPING PEOPLE IS OUR BUSINESS.
It’s Been Said…
“The Attorneys I had the pleasure of working with were very professional, caring, and always prepared.”
“I was treated with respect. My case was handled professionally, and the details were covered completely.”
“I received professional assistance delivered by competent and friendly people at a reasonable cost.”
We at Marden, Dubord, Bernier & Stevens have long been known and respected for our exceptional community participation. In both the public and private sectors, our Partners and Staff Members have served ardently in every capacity.
Four of the firm’s attorneys have served as Mayor of the City of Waterville. Other public service positions have included County Attorney, City Alderman, Attorney General, Senator (including President of the Maine State Senate), Deputy Adjutant General of the Maine’s National Guard, as well as numerous committee and board positions in area non-profit organizations.
We strive to set an example in civic leadership, actively supporting the causes most important to our firm and clientele.
Organizations We Support
Maine General Medical Center
Maine Youth Alliance (Waterville Boys & Girl Club and YMCA)
Big Brothers/Big Sisters
Pine Tree Society for Handicapped Children and Adults, Inc.
Waterville Public Library
United Way of Mid-Maine Inc.
Kennebec Valley Chapter of Trout Unlimited
Colby College’s Goldfarb Center for Public Affairs and Civic Engagement
Waterville Development Corporation